Policies
Memocept Refund Policy: How Returns and Refunds Work
Memocept orders placed on gomemocept.com can be refunded within 60 days of purchase. Call +1 (507) 448-8190 with your order ID, then mail the bottles with tracking to 550 Madison Avenue, Floor 27, New York, NY 10022, USA. Include your full name, email and order ID. You pay return shipping. The refund is issued 3-5 business days after the return is credited, and your card shows it 5-10 days later.
Policy summary
What is the Memocept refund policy?
You can return Memocept for a refund within 60 days of purchase, unless the sales page printed a longer window when you bought. Refunds start with a phone call to +1 (507) 448-8190.
The policy applies to orders placed through the order buttons on gomemocept.com. Gomemocept acts as the USA Authorized Memocept Retailer, not the manufacturer. The order and refund desk can see these orders, which is what makes the process work.
The short version of the rules: call first, mail the bottles with tracking, include your details, and allow time for mail and your bank. The steps below walk through each part. For the guarantee in plain words, see the guarantee page.
Policy last updated October 29, 2026.
Scope
Who does the Memocept refund policy cover?
It covers buyers who ordered through gomemocept.com and still have their order ID. Orders from other sellers follow that seller's rules.
| Situation | Covered here? | What to do |
|---|---|---|
| Ordered on gomemocept.com, within 60 days | Yes | Call +1 (507) 448-8190 with your order ID |
| Ordered on gomemocept.com, lost the email | Yes | Call with your full name and checkout email so the desk can find it |
| Ordered on gomemocept.com, past 60 days | No, unless a longer window was printed | Call to check the date on file |
| Bought on a marketplace or another site | No | Contact that seller |
| Gift from someone else | Through the buyer | The person who ordered calls with the order ID |
Return steps
How do you return Memocept for a refund?
Six steps, one phone call and one tracked parcel.
Find your order ID
Open the confirmation email from the day you bought. The order ID is the number the desk will ask for.
Call the order desk
Phone +1 (507) 448-8190 within 60 days of purchase. Say you want a refund and give your order ID, full name and email.
Pack the bottles
Put the Memocept bottles in a sturdy box. Add a note with your full name, email and order ID.
Mail it with tracking
Send the parcel to 550 Madison Avenue, Floor 27, New York, NY 10022, USA. Use a tracked service, since the buyer pays return shipping.
Keep your receipt
Hold on to the postage receipt and tracking number until the refund shows on your statement.
Watch for the credit
The refund is issued 3-5 business days after the return is credited. Your card issuer then takes 5-10 days to post it.
Questions during any step go to the same desk at +1 (507) 448-8190. The website inbox cannot see orders, so it cannot move a refund forward.
Before you mail
What should you check before mailing a Memocept return?
Check the date, the note and the tracking before the parcel leaves your hands. Most delays start with one of these.
- You called the desk and the claim is open under your order ID.
- You are still inside 60 days of the purchase date.
- The note inside shows your full name, email and order ID.
- The label is addressed to the returns address, not the office.
- You chose a tracked service and kept the receipt.
- You wrote down the tracking number somewhere safe.
Where to send it
Where do Memocept returns go?
550 Madison Avenue, Floor 27, New York, NY 10022, USA. Write your full name, email and order ID on a note inside the parcel. Do not send returns to the office at 2 Park Avenue.
Timing
When will your Memocept refund arrive?
Your refund is issued 3-5 business days after the returned bottles are credited. Your card issuer then usually needs 5-10 days to show it.
- Parcel in transit
Depends on the mail service you chose. Your tracking shows when it lands.
- Return credited
The desk logs your parcel against your order ID.
- 3-5 business days later
The refund is sent to the card or payment method you used.
- 5-10 days after that
The credit appears on your statement, depending on your bank.
If your statement shows nothing after that, call the desk with your order ID and tracking number.
Payment
How is a Memocept refund paid back?
The refund goes back to the card or payment method you used at checkout. The brief we received does not mention store credit or checks.
If that card has since expired or been replaced, your bank usually passes the credit to the new card. Ask your bank if you are not sure. Call the desk if the credit still has not appeared after the full 5-10 days.
Opened bottles
Can you return opened Memocept bottles?
The brief we received does not set separate rules for opened and unopened bottles. Ask the desk when you call, before you pack anything.
Send back every bottle from the order, including partly used ones, unless the desk tells you otherwise. Keep caps tight so capsules do not spill in transit.
If you are returning because of how you felt on the product, stop taking it and speak with a doctor. The side effects page lists what is known about the ingredients.
Other order issues
How are Memocept cancellations and order problems handled?
Call +1 (507) 448-8190 for any order problem. The same desk handles cancellations, changes and refunds.
Before it ships
Call as soon as you can. Once the order has shipped, it becomes a return under this policy.
Wrong size chosen
Ask the desk whether the order can still be changed. If not, the return steps apply.
Broken seal or box
Photograph the damage before you throw out any packing, and do not use a bottle with a broken seal. Then call.
Exclusions
What does the Memocept refund policy not pay back?
Return postage is not refunded. The buyer pays it, and a tracked service is strongly advised.
- Return shipping costs, including tracking or insurance you add.
- Orders placed with other sellers, which this desk cannot see.
- Claims opened after the 60-day window, unless the sales page printed a longer one.
- Parcels lost in the mail without tracking, since there is no proof they arrived.
Customs fees on orders shipped outside the U.S. are also the buyer's. Ask the desk before ordering from abroad.
Fine print
What else should you know about Memocept refunds?
The refund policy is a purchase policy. It is not a medical promise, and it does not suggest Memocept will work for you.
We may update this policy if the brand changes its terms. The date at the top of the summary shows the latest version. The terms that applied on your purchase date are the ones that count for your order. If any rule here is unclear, call the desk before you buy rather than after.
Want to talk before you order? Every contact option is on the contact page.
FAQ
Memocept refund policy FAQ
How do I get a refund for Memocept?
Call +1 (507) 448-8190 with your order ID within 60 days of purchase, then mail the bottles with tracking to the New York returns address.
What should I put in the return parcel?
The bottles and a note with your full name, email and order ID.
Who pays to send Memocept back?
The buyer. Use a tracked service and keep the receipt.
How long until I see my money?
3-5 business days after the return is credited, then 5-10 days for your card issuer to post it.
Can I send the return to the New York office?
No. Returns go to 550 Madison Avenue, Floor 27. Sending it to the 2 Park Avenue office can delay your refund.
Where does the refund money go?
Back to the card or payment method you used at checkout. If that card was replaced, your bank usually moves the credit to the new one.
Can I email for a refund instead of calling?
Start with a call to +1 (507) 448-8190. The website inbox [email protected] cannot see orders.
Can I return Memocept I bought on Amazon here?
No. This desk handles orders placed on gomemocept.com. Contact the seller you bought from.
Keep reading
More about Memocept
Guarantee
How the 60-day Memocept guarantee works, how to claim it by phone and what it does not cover.
Read more
Shipping
Where Memocept ships from, how tracking works, and what to do if a package is late, lost or damaged.
Read moreContact
Which Memocept desk to use: the phone line for orders and refunds, or the website inbox for pages and press.
Read moreUSA Authorized Memocept Retailer
Ready to try Memocept with the 60-day guarantee?
Order through the authorized retailer's page so your order ID is on file with the refund desk. One capsule a day; even the 2-bottle pack covers the whole 60-day window.
Questions before you buy? Call +1 (507) 448-8190. 60-day money-back guarantee, return shipping paid by the buyer.
