Company
Contact Memocept: Which Desk Handles Orders, Refunds and Website Questions
For orders, tracking, changes and refunds, call +1 (507) 448-8190 or email [email protected] with your order ID. For pages, typos, privacy or press, email [email protected], Monday to Friday, 9am to 5pm ET; that inbox cannot see orders. Mail returns to 550 Madison Avenue, Floor 27, New York, NY 10022, USA with your full name, email and order ID.
Start here
How do you contact Memocept about an order?
Call the order desk at +1 (507) 448-8190. It is the only desk that can see your order, so tracking, changes and refunds all start there.
Choose the route by your question, not by the first address you find. Sending an order question to the wrong inbox costs you days. The table sorts the common ones.
| Your question | Where to send it | Have ready |
|---|---|---|
| Where is my parcel? | +1 (507) 448-8190 | Order ID, tracking link |
| Change or cancel an order | +1 (507) 448-8190 | Order ID |
| Refund under the guarantee | +1 (507) 448-8190 | Order ID, order email |
| Broken seal or wrong label | +1 (507) 448-8190 or [email protected] | Order ID, photos |
| Typo, page error, privacy, press | [email protected] | Page link |
| Return parcel | By mail to New York | Full name, email, order ID |
All details
What are the Memocept contact details?
There are four points of contact. Two take questions, and two are mailing addresses. The office and the returns address are different buildings, so check which one you are writing to before you seal an envelope.
A return sent to the office address may take longer to reach the right team. That delay counts against you, because the refund clock runs from your purchase date.
Orders, tracking and refunds
+1 (507) 448-8190
[email protected]
This desk can see your order. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
2 Park Avenue, Floor 20
New York, NY 10016
Mail only. No walk-in sales.
Returns (New York)
550 Madison Avenue, Floor 27
New York, NY 10022
Include your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
Be ready
What should you have ready before calling the Memocept order desk?
Your order ID matters most. It sits in the confirmation email sent after checkout. With it, the desk can find your order in seconds.
- The order ID from your confirmation email.
- The email address you used at checkout.
- The tracking link, if your question is about delivery.
- Photos of the seal and label, if a bottle looks wrong.
- The lot code from the bottle base, if one is printed.
Lost the email? Search your inbox and spam folder for "Memocept" first. If it still does not turn up, call anyway and give the desk your name and checkout email.
Refunds
How do you start a Memocept refund?
Call +1 (507) 448-8190 with your order ID within 60 days of purchase. The desk logs the claim and gives you the return steps.
Call the order desk
Say you want a refund under the guarantee, and give your order ID.
Pack the bottles
Put a note inside with your full name, email and order ID.
Mail with tracking
Send the parcel to 550 Madison Avenue, Floor 27, New York, NY 10022, USA. Buyer pays return shipping. Use a tracked service.
Wait for the credit
Refunds take 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it.
The full terms are on the refund policy. The guarantee is a purchase policy, not a promise about results.
Website
What can the Memocept website inbox help with?
Anything about the site itself. Write to [email protected] about a typo, a broken link, a privacy request or a press question. The inbox is read Monday to Friday, 9am to 5pm Eastern Time.
The website team has no access to the order system. An order question sent there has to be passed on, which only slows it down. Use the phone line instead.
For a correction, name the page and quote the line that looks wrong. If your bottle label reads differently from ours, attach a clear photo of it. Press questions should say which outlet you write for and your deadline. Privacy requests are covered in more detail on the privacy policy.
Delivery
How do you track a Memocept order?
Use the tracking link in your order email. Orders ship from the U.S. unless the sales page says otherwise, and the carrier's page shows each scan.
Shipping cost and delivery time are not published, so there is no fixed date to hold the parcel to. If the tracking stops moving for several days, or shows delivered when nothing arrived, call the order desk. Have the tracking link open when you do.
More on carriers and delivery is on the shipping page.
On the bottle
What contact details are printed on the Memocept label?
The label lists its distributor as GEX Corporation LLP, PO Box 12730, Ogden, UT 84404. The phone number on the label, +1 (507) 448-8190, reaches the same order desk listed above.
The label's web line is printed as "CONTACTCOSTUMERCS.COM". We show it exactly as it appears. For email, use [email protected], which is the address the sales desk answers.
| Distributed by | GEX Corporation LLP, PO Box 12730, Ogden, UT 84404 |
|---|---|
| Phone on label | +1 (507) 448-8190 |
| Web line on label | CONTACTCOSTUMERCS.COM (as printed) |
Key numbers
Which Memocept contact numbers matter most?
Changes
Can you change or cancel a Memocept order?
Call +1 (507) 448-8190 as soon as you notice the problem. No cut-off time for changes has been published, so speed is your best tool.
Common fixes include a typo in the street address, the wrong pack size or a double order. The desk can tell you what is still possible for your order.
If you would rather email
Write to [email protected] and keep the message short. A clear email gets a clear answer.
- Subject line: your order ID and one word, such as "Address" or "Refund".
- First line: what you want changed, in one sentence.
- Then: your full name and the email used at checkout.
- Attach photos only if a bottle or seal is the issue.
Health questions
Can the Memocept desks answer health questions?
No. Neither desk can give medical advice, and neither has a doctor on the line. Ask your own doctor or pharmacist before starting any supplement.
Memocept is a dietary supplement, not a drug. Arginine and citrulline can lower blood pressure: ask your doctor first if you take blood pressure medicine, nitrates or erectile dysfunction medicine, or if you have had a heart attack. Niacin is 47% of the Daily Value per capsule, so count it with any multivitamin. See side effects and interactions.
If forgetfulness is getting in the way of daily life, book a visit with your doctor. The National Institute on Aging explains which memory changes are worth a checkup (NIA, Memory problems). For a plain read of what the label says, see Supplement Facts.
FAQ
Memocept contact FAQ
What is the Memocept phone number?
+1 (507) 448-8190. It handles orders, tracking, changes and refunds.
Is there a Memocept email for orders?
Yes: [email protected]. Put your order ID in the subject line.
Can the website email help with my order?
No. [email protected] cannot see orders. It handles pages, typos, privacy and press.
Where do I send a Memocept return?
To 550 Madison Avenue, Floor 27, New York, NY 10022, USA. Include your full name, email and order ID, and use a tracked service.
Can I visit the Memocept office?
The New York office is a mailing address. There are no walk-in sales.
How long does a refund take?
It takes 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it.
Who pays for return shipping?
The buyer does. Use a tracked service so you can prove the parcel arrived.
Is the phone on the label the same as the order desk?
Yes. The label prints +1 (507) 448-8190, the same number that handles orders and refunds.
Keep reading
More about Memocept
Refund policy
The full Memocept return process: the call, the parcel, the address and when your refund arrives.
Read more
Shipping
Where Memocept ships from, how tracking works, and what to do if a package is late, lost or damaged.
Read moreAbout us
Who runs gomemocept.com, who is named on the Memocept label, and the rules our editorial desk writes by.
Read moreUSA Authorized Memocept Retailer
Ready to try Memocept with the 60-day guarantee?
Order through the authorized retailer's page so your order ID is on file with the refund desk. One capsule a day; even the 2-bottle pack covers the whole 60-day window.
Questions before you buy? Call +1 (507) 448-8190. 60-day money-back guarantee, return shipping paid by the buyer.
